The maintenance and support contract offers:

• Regular (1) inspection of the Network, server and workstations, software configuration and issues including backups ensuring smooth operation. Workstation caches are cleared regularly to ensure reasonable PC speeds.
• Phone support (2) or visit where necessary relating to these areas during this period.
• If a server or workstation is deemed inoperable every effort is made to ensure business can continue as normal.
• Non business issues will be resolved at mutually convenient times.

The following is charged independent of the contract

• Work arising in addition to agreed
• Not associated to maintenance of Network/ Server/ Workstations/ Software/ Backup
• Breakages or errors caused by staff or visitors.
• Upgrades to the Network/Computers – generally the life span of a computer is 3-4 years but with care it can be extended to up to 5+ years.
• Hardware or software costs as required and only purchased on your behalf with your authority.

Irfan is a Prince II and Managing Successful Programmes (MSP) Practitioner with extensive IT knowledge. Irfan is an enthusiastic and dy- namic individual who has developed communication, decision-making, influential, and proactive leadership skills within a Project Manage- ment & Consultancy environment through self-motivation, dedication, and enthusiasm. He has a proven ability to work within a team, indi- vidually and as team manager, always looking to offer support & motivation to ensure objectives are met. He aims to maintain a positive outlook even when under pressure from challenging, and difficult situations.

• By regular, it is meant that I will investigate the system on a regular basis, and if during the holiday season, around the time of your clo- sure/opening as per local agreement. You will be given appropriate notice for periods of unavailability, and if the last or first week of the month falls at a time when I am on leave, I will make every attempt to complete health checks before I go or endeavour to provide suitable arrangements.
• I will provide phone support or visit where necessary relating to these areas during this period, in principle I am contactable before 0930 and after 1730 weekdays and all weekend. During the hours of 0930 and 1730 you can leave a message on my mobile and I will aim to get back to you as soon as possible.

Business PBX Systems

We utilise the latest technological advances in telecommunications services. Our core focus is delivering business telephone systems with all associated outbound and inbound call routing.

Our business telecom solutions support PSTN (Analogue/BRI/PRI) and/or VoIP which, together and with included least cost routing, lowers total communication costs.

iB2i cloud based PBX service provides businesses a way of delivering telephony applications over the Internet—as a service. Instead of installing and maintaining expensive equipment, you simply access it via the Internet, freeing yourself from complex software and hardware management.

Nationwide Service Support

With iB2i MPS you get a fully inclusive comprehensive maintenance service to include networking, product training, preventative and breakdown maintenance, remote support, parts, toners, consumables and full software support and upgrades. Only manufacturer trained technicians ensure our clients receive a 4 hour estimated call out response time. iB2i’s helpline is available 24/7, 365 days of the year, with onsite technicians operating between 8.30am to 5.30pm Monday to Friday.

PaperCut MF is the easy way to automatically monitor and manage copying and printing in your organisation, giving you control over your costs and environmental impact. PaperCut MF intercepts print jobs on the print server and analyses them, applying rules to enforce your print policies.

iTechnology can help your organisation create an effective presence on the internet (3). From managing the design of your home page to marketing your products or services on the internet, iTechnology can put its expertise and experience to work for YOU and ensure you are engaged with a relaiable partner to deliver your needs.

Development Fees Our rates for Web Design & Development are quoted on an individual basis. After an initial design meeting to assess your online needs, iTechnology will present you with a binding estimate for the proposed site. We’ll design a site, from designing a one-page flyer, to developing a graphics-intensive site that fits your needs and your budget.

Upon completion of the project, you retain copyright and ownership of all documents produced for the website by iTechnology. You then have the option of maintaining the site yourself, or contract iTechnology to regular maintenance and updating. Occasional updates can be done as required at our standard rate. A regular maintenance contract with discounted rates can also be negotiated.

We provide and manage a whole host of search engine and social media marketing services.