Regular (1) inspection of the Network, server and workstations, software configuration and issues including backups ensuring smooth operation. Workstation caches are cleared regularly to ensure reasonable PC speeds.
Phone support (2) or visit where necessary relating to these areas during this period.
If a server or workstation is deemed inoperable every effort is made to ensure business can continue as normal.
Non business issues will be resolved at mutually convenient times.
The following is charged independent of the contract
Work arising in addition to agreed
Not associated to maintenance of Network/ Server/ Workstations/ Software/ Backup
Breakages or errors caused by staff or visitors.
Upgrades to the Network/Computers – generally the life span of a computer is 3-4 years but with care it can be extended to up to 5+ years.
Hardware or software costs as required and only purchased on your behalf with your authority.
